Casino Compare FAQ

Below you will find the answers to questions frequently asked by our users. If you can’t find the information you need please feel free to contact us directly.

Why do I have to provide my identity documents when withdrawing money?

There is a number of reasons you need to provide these documents. The most common one is that if it's your first withdrawal at the casino, you need to verify that you are who you claim to be. The most frequently requested documents from a casino are a copy of your driving license or ID card, an address certificate such as an electricity bill or a photocopy of the credit card you have used. This is part of the security system a casino uses in order to retain its license to run its business.

Can I play for free?

YES! You may want to test the thrill of an online casino without risking your own hard-earned money. No problem, in fact you can even win real money without spending a single cent. What you need to look out  for is Free Spins with no wagering requirements. With these you can spin for free on a particular slot and whatever you win you can keep. When you have used up these Free Spins you can either cash out or continue to a new game.

Another way to play for free is to use ‘Play Money’. Most casinos offer both new and existing players a chance to play with ‘Play Money’. When you play with this money you can’t win any real money but you will get a good insight into how the games works and will be well prepared to play for your own money.

Where can I play for free?

Most casino sites allow you to play with ‘Play Money’ before choosing to play with real money. On some casinos you may have to first register an account to be able to test the different games.

What do I do if I cannot get hold of the Casino's’ Support team?

Most casinos offer support through live chat, email and phone. If you still experience difficulties in getting hold of the support, please contact us and we will do our best to help you. Alternatively, you can find information, such as opening hours of a specific casino, in our casino reviews. However, please note that we can only offer you support if it is a casino that is represented in our casino guide.

What are wagering requirements?

Wagering requirements are linked to bonuses and different types of free spins that the casinos give away. When you sign up for a casino offer, make sure you always read the wagering requirements first. These, for example, describe how many times you have to wager a bonus amount before the money is counted as actual cash that you can withdraw. The wagering requirements vary from casino to casino and from offer to offer.

Where can I find the wagering requirements?

Most casinos have the wagering requirements in the fine print under the respective offer. You can also go to the Terms & Conditions of the particular Casino website.

How do I know which casinos are safe?

Not all online casinos are safe and offer players fair gaming. But we’re here to help! All the online casinos listed in our online casino guide have a valid gaming license, use advanced security technology, and offer you the ability to set your own game limits. This means that you can make a safer choice when choosing your next casino.

Is it legal to play online casino?

The short answer is: Yes, it is legal in Australia to play at an online casino. However, there are some rules about who can operate an online casino in Australia. We recommend that you always play at licensed casino.

Which online casino should I choose?

There are many online casinos to choose from and it can be difficult to know which one is right for you. Some of the factors to consider when choosing an online casino are bonuses, wagering requirements, the range of games, payment methods, promotions and customer service. You can read more about the variety of different online casinos in our detailed online casino reviews.

What is a Deposit Bonus?

With a Deposit Bonus your deposited amount will be increased in value.

What is a Welcome Bonus?

A Welcome Bonus is sometimes offered to new members. This bonus usual comes in the form of free spins or cash.

What is a Free Bonus?

A Free Bonus is when you do not have to deposit any money to be able to take advantage of a bonus. This bonus is sometimes used for new customers and often comes as free spins.

What is a Reload Bonus?

A Reload Bonus is to reward loyal customers. They receive the bonus when they make an additional deposit into their account. It works the same as a Deposit Bonus.

What is cashback?

Cashback is when you receive a percentage of your losses back from the casino. For example a 10% cashback on $100 AUD will give you an additional $10 AUD into your account.

What are Free Spins?

A Free Spin is a free round on a pokie machine. You are not using your own money, Free Spins are a bonus from the casino. However you can win real money! We all love free spins.

What are Wilds?

Pokie machines have many different symbols. Wilds are symbols that can be transformed into all other symbols on the playing field in addition to scatters and bonus symbols. Wilds always works in your favour and increase your chance of winning.

What are Scatters?

Scatters are one of the symbols featured on a pokie machine. When you get a number of Scatter symbols in the right combination, you can win free spins. It usually takes 3 or more to pay out free spins and the number of free spins can range from 5 and upwards.

What is Auto Spin?

Instead of clicking the spinning wheel every time you want to play, you can set an Auto Spin with the exact value and number of spins you want.

What are Free Spins with no wager?

Regular Free Spins have wagering requirements which mean that you need to play x number of times before your winnings can be withdrawn from your account. With Free Spins that have no wager requirements you can withdraw your winnings immediately after one spin.

What are Progressive Jackpots?

A Progressive Jackpot is a jackpot that increases on every spin being played. Part of the wager from a spin goes to the increasing jackpot that can amount to millions of dollars.

What are Pay Lines?

Pay Lines are the lines on the playing field marking your selection. Most pokies have 25 different Pay Lines, or 25 different combinations to win, but some of them have over 200 combinations to win.

What are Table Games?

Table Games is a collective name for some of the most classic casino games. An example of Table Games are card games such as Blackjack, Baccarat and of course the world-famous Roulette.

Do all online casinos offer pokies?

Yes, all online casinos offer a chance to play pokies. Over 50% of the revenue from a land based casino comes from pokies or video slot machines. Hence, pokies is a natural ingredient at online casinos.

How big is the casino's advantage in pokies?

The casino's advantage in pokies can vary quite a bit. In some games, this may be only 2%, while in other games it may be closer to 15%. The average casino advantage for pokies is around 8%.

How do I know that the casino does not manipulate the games to increase their favour?

If the online casino in question uses software from a reputable game developer such as Net Entertainment or Microgaming, the casino games are always tested by an independent third party to ensure, among other things, the game's random number generator. All serious online casino’s also hold gaming licenses, and are regularly checked by independent third parties to review their repayment rate (ie, the portion of the casino revenue that returns to players in terms of winnings).

Where do I find good online bonuses?

Most online casinos offer bonuses that you can use to play pokies. In our online casino guide you will find our top list of the best online bonuses.

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